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Archive for the ‘Water Damage’ Category

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Spring Brings Annual Ayotte Adventure

Monday, March 12th, 2012

March is here and with the record setting warm weather, we are all more than ready for winter to be gone for good and spring to be ever-present! At ServiceMaster by Ayotte we couldn’t agree more! This year we are so excited to celebrate spring, our team has put together a Spring Incentive package so we can welcome spring (and summer) with our top referral partners. Hold on to your seats because this is not just a one-time deal either! We are excited to announce our First Annual Ayotte Adventure that will continue on for what I hope will be many years to come (is forever too long?).

So what’s the catch? There is none. It is simple – we value you and your business. It is our job to take care of your customers, who too, are our customers. We want to make your job easier and ultimately, we want to ease the pain to a client who suffers a disaster of any nature – big or small. We (both ServiceMaster by Ayotte and DCI) are standing by 24/7 to help you out. The catch I guess is this – you need to utilize our on line ‘Assign a Claim’ form via our website (www.smbyayotte.com) or thru our soon-to-come QR Code. That is it! A customer of yours needs help (water or fire mitigation, restoration repairs, mold, trauma or specialty cleaning, or even just a ladder assist or inspection) – you electronically ‘Assign’ the work request to us. Just log on to www.smbyayotte.com or www.deutschecontracting.com and click on the ‘Assign a Claim’ tab in the upper right hand corner and you are done. We guarantee a response within 1 hour! Of course you can always call us direct at 877.945.0993, reference the ‘Assign a Claim’ and we will enter it in for you.

We appreciate the trust you are putting in us to help you and your clients!

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Posted in Business Services, Community Events, Construction, Disaster Planning, Disaster Restoration, Fire Damage, Fun Stuff!, General, Mold, Promotions, Residential, Water Damage | No Comments »

QRV…ASAP!

Wednesday, February 29th, 2012

When is the last time you went a day, an hour, perhaps even a sentence without using one acronym?  Especially now with the amount of texting that people do these days, actual words are going more and more by wayside.  In light of this, I do think it’s timely that we do a little acronym review.

Long before texting, and maybe shortly after the popularity of asking that tasks be completed “ASAP,” ServiceMaster Clean developed “QRV”.  In case the text messages that you share include more “lol’s” and “brb’s” than “QRV’s”, we’ll get you up to speed.

QRV is an “ASAP” program of sorts to provide renters, homeowners, and business owners with both quality and rapid response in time of water, smoke, fire, flood, tornado, and vandalism.   QRV stands for Quality Restoration Vendor.

The following guidelines have to be upheld by a ServiceMaster Clean franchise to be designated a Quality Restoration Vendor, or QRV:

  • Phone lines are answered LIVE 24/7/365.
  • The ability to provide other services such as mold remediation, emergency board-up, debris removal, content inventory & pack-out services, content restoration services including garments, electronics, furniture, and art, HVAC/duct cleaning, competency to properly dry large water losses, and document drying.
  • Utilize Master Moments on each emergency claim.  Master Moments is an opportunity for the ServiceMaster Clean representative to educate individuals suffering a loss about ServiceMaster Clean, the process and expectations that will be adhered to during the restoration process, and assist in capturing all pertinent claim information in one central location for future reference.
  • Keep a series of current certifications earned by attending classes administered by the Clean Trust, the organization that sets all standards for the restoration industry.
  • Own, maintain, and properly operate proper restoration equipment as requested by ServiceMaster Clean within the QRV guidelines.
  • Uphold the highest level of ethics and customer service, including following our four corporate objectives: Honor God in all we do, Excel with Customers, Help People Develop, and Grow Profitably.

Should you see QRV included in a future text message you will know exactly what it stands for.  If someone you knows experiences a disaster, help get them QRV, ASAP!

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Posted in Disaster Restoration, Fire Damage, Mold, Water Damage | No Comments »

2012 Daytona 500 ServiceMaster Clean Safety Truck

Tuesday, February 28th, 2012

Montoya Crashes into ServiceMaster Clean Safety Truck

If you haven’t already seen or heard about this, check out the above link.  This is one crash that will go down in history!

Posted in Disaster Restoration, Fire Damage, Fun Stuff!, General, Water Damage | No Comments »

Did You Know…

Monday, February 27th, 2012

Today, ServiceMaster is a trusted industry leader, serving more than 10.5 million customers with locations in the United States, Canada and 15 countries around the world. We operate several well-known and respected brands with a network of more than 5,000 company-owned locations and franchise licenses.  Not only do we have a wide reaching wing-span, we also have a buffet of services to offer.

ServiceMaster Clean is known for the obvious – cleaning.  To name a few, our services include:

Carpet Cleaning – Your carpet is often the first impression you make when someone walks in your home or business. Make sure you look your best and maximize your carpet investment with ServiceMaster Clean® carpet cleaning.

Daytime Cleaning - With daytime cleaning, you’ll cut costs, conserve our planet’s resources and increase building security. All while enjoying the extraordinary service you’ve come to expect from ServiceMaster Clean.  You can also benefit from lower energy costs, heightened security, exceptional service, flexible scheduling and a service much friendlier to the environment.

Fire & Smoke Recovery – Our fire and smoke recovery process includes, emergency pre-cleaning, content cleaning, content packout, wall and ceiling cleaning, deodorization and full restoration repair.

Green Cleaning – In our commitment to doing business the right way and turning ordinary tasks into extraordinary service, ServiceMaster Clean® makes it easy to switch to environmentally conscious, green cleaning options. Green cleaning isn’t just associated with corporate responsibility and environmental protection. It’s linked to healthier buildings as well as reduced sick day absences.

Hard Surface Floors – Beautiful hard-surface floors can be one of the most impressive features of your facility. When regularly and correctly maintained, they can do more than create good impressions on your employees and guests. Attractive, well-maintained floors can help enhance your professional image, while providing a clean, safe working environment.

Odor Mitigation – At ServiceMaster Clean, we know that odors stemming from fire and smoke damage, water damage,and biological concerns can greatly disrupt yourpolicyholders’ lives. Removal of severe odors requires a variety of professional products, systems and specialty equipment. Often multiple treatments are necessary during the restoration process. We have the capabilities to remove a wide range of odors like protein, trauma and sewage based odors, as well as fire, smoke and water odors.The odor removal process includes:

Step 1: Identify odor source

Step 2: Select deodorization process

Step 3: Proper cleaning of affected areas to remove the odor residue

Step 4: Final odor removal process

Packout Service – Some restoration projects require that your contents and furnishings be inventoried, packed and safely transported to our climate-controlled warehouse for cleaning, restoration, deodorization, re-packing and storage until the structural restoration is complete. Our automated inventory control system (MSM) tracks the status of your belongings from move out to move back.

Trauma Services – In the aftermath of a traumatic event, two things matter most: response time and level of experience. It takes a high level of dedication and professionalism to handle the rigors of violent crime and accident scenes on a daily basis. That’s why ServiceMaster Clean offers specialized, trauma cleanup services—to provide a partner you can trust with restoration when it’s needed most.

Water Mitigation – Pipe bursts, leaking water heaters and other plumbing mishaps can occur when least expected. Our experts understand that experiencing water damage can be difficult.  That is why as the leader in our industry, we are on call 24 hours a day, 7 days a week, 365 days a year!

If all of this is not enough, keep in mind that ServiceMaster Clean leads the service industry in customer satisfaction and value. That’s because we’re dedicated to doing business the right way, consistently delivering on ordinary tasks and exceeding your service expectations. It’s a commitment that is reflected in our ongoing development of advanced materials, methods, training and quality assurance programs. As a result, no other vendor can offer the caliber of extraordinary service we maintain.

Posted in Business Services, Construction, Disaster Restoration, Fire Damage, General, Mold, Residential, Trauma, Water Damage | No Comments »

ServiceMaster by Ayotte is Showing Off Our Shop in Northfield!

Thursday, June 16th, 2011

ServiceMaster by Ayotte  does an excellent job of cleaning your home, garage, office or commercial space. What some people don’t realize is that in addition to cleaning the structure itself, we do a lot of other cleaning off-site. This means that when there is fire or smoke damage in a home, or when someone suffers from water damage, ServiceMaster by Ayotte can pack out their personal belongings to bring to our shop in Northfield  for proper cleaning and deoderization. We have a special process and equipment to track our customers contents so that they have Peace of Mind and can see where their items are at any time, whether they are in Owatonna or Mankato. We also have a special room dedicated to cleaning and even an ozone room for smells that topical cleaning solutions can’t remove. One of my missions as a Marketing Representative is to show our shop/facility to as many people as I can. If you are from the Faribault, Owatonna, Mankato or surrounding areas and plan to be in Northfield call me and we can set up a facility tour! The process is facinating and I will be explaining parts of it in more detail on our blog and in future newsletters but if you haven’t yet had a chance to tour our shop, I’ve included some pictures. If you would like to set up a tour or have additional questions about what services we offer, please don’t hesitate to call me directly at 612-490-3827 anytime!
Here is a picture of our cleaning room, we have washer/dryers, dishwashers as well as a room dedicated to ozoning contents.
  
A view from that back our our shop, we can clean our fleet and we  have some storage units to store belongings for our customers while they wait to have their home/office to be restored.
The chemicals/solutions used for cleaning are kept here.
  
Stay tuned for more pictures and information on our facility! Like I mentioned before, if you would like a tour or would like some more information on the processes and procedures give me or anyone else on our team a call!

Posted in Business Services, Disaster Restoration, Fire Damage, Residential, Water Damage | No Comments »

Ice Dam Removal

Tuesday, February 8th, 2011

Please take the time to look at your roof and call ServiceMaster by Ayotte to remove any build-up of snow and ice. Ice Dams can cause structural damage and can also be very dangerous to remove.

Here is what a local news station said about Ice Dams:

http://www.myfoxtwincities.com/dpp/weather/ice-dams-return-with-freezes%2C-melts-feb-7-2011?CMP=201102_emailshare

If you have any questions  please don’t hesitate to call ServiceMaster by Ayotte at 877-945-0993

Posted in Disaster Restoration, Water Damage | No Comments »

Got Ice?

Wednesday, December 29th, 2010

Have you been outside to look at the roof of your home? The weight of snow can vary greatly. Light fluffy snow may only weigh about seven pounds per cubic foot. More average snow may weigh 15 pounds per cubic foot, drifted/compacted snow may weigh 20 pounds or more. Melting snow without proper drainage can create an Ice Dam…read on to learn more.

What is an Ice Dam? 
An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.

If you have Ice and Snow build up on your roof, ServiceMaster by Ayotte has you covered.  Call us today to schedule an inspection for your Ice & Snow Removal!
ServiceMaster by Ayotte – 1-877-945-0993
 

Posted in Disaster Restoration, Water Damage | No Comments »

What is IICRC?

Monday, November 1st, 2010

At ServiceMaster by Ayotte we are proud to market the term IICRC-Certified. But what does that mean to you as our customer? And what is ServiceMaster Clean doing to insure Peace Of Mind is made possible by their employees. What does ServiceMaster Clean have as Corporate Objectives? Let me do my best to answer those questions….

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.

To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC–Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.

ServiceMaster Clean has 4 Corporate Objectives that we are proud to display and honor in our everyday business practices. They are:

-To Honor God in All We Do

-Excel With Customers

-Help People Develop

-Grow Profitably

ServiceMaster by Ayotte is NOT just another cleaning/restoration company. We pride ourselves in being one of the BEST in the business.  If you have any questions about the IICRC or our 4 corporate objectives, please don’t hesitate to call us anytime. We look forward to working with you.

1-877-945-0993

Posted in Disaster Restoration, Fire Damage, Residential, Water Damage | No Comments »

Flooding in Southern Minnesota

Monday, September 27th, 2010

The water levels, at least in Northfield, have gone down since Friday’s flood. Clean-up efforts are underway. ServiceMaster by Ayotte has been in contact with 134 customers affected by the floods and we are running teams around the clock to get to these homes and businesses as quickly as possible. Our restoration teams are tired but still have smiles on their faces! A special thank you goes out to them! Thank you also to the teams that arrived from the Metro Area and Iowa to help us out! We are still taking calls from customers affected. Our response time is still within 24 to 48 hours…a step up from the competition! Don’t hesitate to call now with questions, concerns or to set up an appointment! 877-945-0993

Below are some links to look at if you are interested in seeing more of the flooding in the affected areas.

http://www.northfieldnews.com/news.php?viewStory=54529

http://wcco.com/local/southern.minnesota.flooding.2.1927511.html

http://www.faribault.com/news.php?viewStory=102071

Thank you for sticking with us! Your patience during this time is GREATLY APPRECIATED!

Posted in Community Events, Disaster Planning, Disaster Restoration, Water Damage | No Comments »

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